Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of this website and the purchase of products through the online store operated by Second Nature Oils (“we”, “us”, “our”, “Company”). By accessing or placing an order on this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website or make a purchase.

2. Definitions

• “Customer”, “you”, “your” refers to the person placing an order through the website.
• “Products” means any goods offered for sale through the website.
• “Order” means your request to purchase Products from us.

3. Ordering & Contract Formation

Placing an order constitutes an offer to purchase Products. A contract is formed only when we accept your order and send you an order confirmation email. We reserve the right to refuse or cancel any order for any reason (e.g., stock availability, pricing errors, suspected fraud).

4. Price & Payment

• All prices are shown in EUR (€) and include applicable VAT unless otherwise stated.
• Payments must be made in full at the time of ordering through the payment methods offered at checkout.
• You warrant that any payment information you supply is true and accurate.

5. Product Availability

We aim to keep the site up to date, but we cannot guarantee stock availability at all times. If an item is unavailable after your order has been placed, we will notify you and provide options to cancel or substitute.

6. Shipping & Delivery

• Delivery costs, methods and estimated delivery times are provided in our Shipping Policy.
• Delivery dates are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, weather, or force majeure.

7. Acceptance of Goods

You should inspect the Products on delivery and contact us immediately if goods are damaged or incorrect. Acceptance of delivery without notification may affect your rights to return or refund.

8. Returns, Refunds & Cancellation

Our return and refund terms are set out in our separate Return & Refund Policy. By placing an order, you agree to those terms.

9. Intellectual Property

All website content (text, images, graphics, logos) is owned by us or our licensors and protected by intellectual property laws. You may not copy or use any content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, our liability for any loss or damage arising out of or in connection with these Terms or your use of the Products is limited to the price you paid for the Products.

11. Governing Law

These Terms are governed by the laws of Ireland. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

12. Changes to Terms

We may update these Terms from time to time without prior notice. Updated Terms will be posted on the website with the revised date. Continued use of the website after the changes implies acceptance of the new Terms.

1. Shipment Processing

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• During high-volume periods (e.g., holidays), processing may take longer.

2. Delivery Methods

We ship using reputable carriers. You may select your preferred method at checkout. Delivery time frames depend on your location and the shipping option chosen.

3. Shipping Destinations

We ship to addresses within Ireland and internationally. International shipments may be subject to customs duties or import taxes which are the responsibility of the customer.

4. Shipping Costs

Shipping costs vary based on delivery method, destination, and order weight. These will be calculated and displayed at checkout.

5. Delivery Time Estimates

• Standard Shipping (ROI): typically 2-5 business days
• International Shipping: varies by country and may take up to several weeks

These are estimates — actual delivery may vary due to carrier operations, customs, weather, etc.

6. Tracking & Notifications

Once your order has shipped, you will receive an email with a tracking number. You can track the delivery on the carrier’s website.

7. Failed Delivery

If delivery fails due to incorrect address or if the parcel is uncollected, it may be returned to us. We will contact you to arrange redelivery or other solutions. Additional delivery fees may apply.

8. Damaged or Lost Packages

If your parcel is damaged in transit or lost, please notify us immediately. If the product is damaged please include clear photographs with date and time stamp. We will work with the carrier to resolve the issue and will offer a replacement or refund in accordance with our Return & Refund Policy.

1. Right of Cancellation (Consumer Rights)

Under EU consumer law, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

The cancellation period expires 14 days after the day you receive the Products.

To exercise your right of cancellation, you must inform us of your decision by email or in writing.

2. Effects of Cancellation

If you cancel your order:

• We will refund all payments received from you, excluding delivery costs (unless the entire order is returned).
• Refunds will be processed within 14 days of receiving the returned goods.
• Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

We may withhold the refund until we have received the goods back or you provide proof of return.

3. Conditions for Returns

To be eligible for a return:

• Products must be unused, unopened, and in original packaging
• Products must be returned in a resalable condition
• Proof of purchase is required

Due to the nature of food products, opened or used bottles cannot be returned unless they are faulty or damaged on arrival.

4. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used food products
• Products damaged due to improper storage after delivery
• Products returned after the 14-day cancellation period

5. Return Shipping

• You are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Please contact us within 48 hours of delivery
• Include photos and order details
• We will offer a replacement or full refund, including delivery costs

7. Refund Processing Time

• Once your return is approved and received, refunds are processed within 5–10 business days.
• Bank or card providers may take additional time to credit your account.

8. Contact Us

If you have any questions about returns or refunds, please contact:

📧 info@secondnatureoils.com