Privacy Policy

1. Who We Are

2. Personal Data We Collect

We may collect the following personal data:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• Order history
• Website usage data (cookies, IP address, browser type)

3. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Communicate with you about your purchases
• Provide customer support
• Comply with legal and tax obligations
• Improve our website and services
• Send marketing communications (only if you opt-in)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity – to fulfil your order
• Legal obligation – for accounting and tax purposes
• Legitimate interests – improving services and preventing fraud
• Consent – for marketing communications

5. Payment Processing

Payments are handled securely by third-party payment providers. We do not store or process your full payment card details on our servers.

6. Sharing Your Data

We may share your data with:

• Payment processors
• Delivery and courier services
• Website hosting and IT service providers
• Legal or regulatory authorities where required by law

We never sell your personal data.

7. Data Retention

We retain personal data only as long as necessary:

• Order and invoice data: as required by Irish tax law
• Marketing data: until you withdraw consent
• Customer accounts: until deletion is requested

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Data portability

Requests can be sent to: info@secondnatureoils.com

9. Cookies

Our website uses cookies to:

• Enable core website functionality
• Analyse website traffic
• Improve user experience

You can control cookies through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data:

📧 info@secondnatureoils.com